TERMS AND CONDITIONS
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with referred to as “FÚYU”, “The FÚYU”,“FÚYU Hong Kong”, “us” or ”we”, at the FÚYU website, mobile website, via email or via telephone. By placing an order, you agree to be bound by the terms and conditions set out here in (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older, whom are not under guardianship, can place an order.
The inclusion of any products or services on thefuyu.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on thefuyu.com at the time you place your order.
FÚYU wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the thefuyu.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately ban access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
Prices and delivery charges
The prices displayed at thefuyu.com include the statutory Value Added Tax but may not include a delivery charge.
The delivery charge for each unit of product ordered will vary depending on the location of receiver. The cost for each unit of product delivery method is clearly indicated during the check-out process
Ordering/conclusion of contract
The ordering options are available to you via thefuyu.com. Please visit thefuyu.com or send us an email to firstname.lastname@example.org for further information. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a FÚYU representative will contact you to settle the refund.
FÚYU exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address, in accordance with your selected delivery option. Unfortunately, there are some countries we are unable to deliver to, you will see the list of countries specified at checkout point. FÚYU endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 5 business days following confirmation of an order, unless otherwise agreed. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. If your order does not arrive by the scheduled date, please send us an email to email@example.com and we will get in touch with you as soon as possible.
Returns & Refunds are not accepted by policy. In the unlikely case the purchased item arrives damaged to destination due to issues during transit you can claim an exchange of the product for a new one of the same characteristics (colour, type, size). To be eligible for an exchange, your item must be unused and in the same condition you received it. This means the items should not have been further damaged, soiled, washed, altered or worn other than to try the item on and that any labels or tags should be intact. It must also be returned in the original packaging. The customer would have 12-24h from the time of delivery to fill in an official claim via email, a member of our customer service will assist you. Please bear in mind that no refunds are acceptable, we could offer as solution to exchange the damaged good for a new one but not a refund of purchase.
You will find more detailed information in our Returns and Refund Policy.
Credit card or debit card or Paypal. You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. The FÚYU reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
PayPal: When paying by PayPal, The FÚYU reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. The FÚYU reserves the right to deny any purchase.
Please note that The FÚYU reserves the right to send payment requests to your e-mail address. You will receive the legally required invoice document in the Shipping Confirmation e-mail.
Nothing in these Terms shall exclude or limit The FÚYU (Aljunier) liability with regards to any matter for which it would be unlawful for us to limit or exclude our liability. The FÚYU (Aljunier) If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. The FÚYU (Aljunier)is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on www.thefuyu.com shall be limited to the total price of your order. The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single-entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
If there are defects in the goods you have purchased, The FÚYU abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay. The FÚYU does not guarantee a refund but an exchange of item.
The FÚYU reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
Ownership of rights
All intellectual property rights, such as trademarks and copyrights at The FÚYU remain with us or licensors. Any use of The FÚYU or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of The FÚYU.
Company Information: ALJONIER SL. (The FÚYU), CIF: B12931275; Address: Calle Mayor, num. 40 (ground floor 1°) Zip code 12001; Castellon, Spain; Tel: +34 615657322